Overview
We do not accept returns.
If there is an issue with your purchase please contact us within 7 days from the date the item was delivered.
To be eligible for a refund or exchange please send us an email to returns@exceptionaldelights.com with the issue and image(s).
Refunds
Once we have reviewed the issue and image(s), we will send and email to notify you of the approval or rejection of your refund or exchange.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. For exchanges a new product or products will be shipped out as soon as possible. (Please note that items are made to order and will take a few days to be shipped out).
Late or missing refunds
If you haven’t received a refund within 7 to 10 business days, first check your bank account again or contact your credit card company. it may take some time before your refund is officially posted. Some refunds can take up to 30 days depending on the bank or credit card company.
If you’ve done all of this and you still have not received your refund, please click here to send us an email.
Need help?
For any questions or concerns related to refunds and or exchanges, please send and email to returns@exceptionaldelights.com